Right of Withdrawal

WITHDRAWAL - RETURNS POLICY

[Important Notice: If this text is in confrontation somehow with the relative text in German, then the text in German is in force.]

Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the goods are delivered, to you or to a representative or third party of you who is not the carrier.

To exercise your right of cancellation, you must contact us (High-End Studios, Lettigkautweg 9, 60599, Frankfurt, e-mail: support@highendstudios.de, Tel: 069 739 146 95, Fax: 069 739 146 97) and inform us by means of a clear statement (e.g. consigned by post mail or email) of your decision to withdraw from this contract. You can use our withdrawal form, which is not mandatory, however. You can fill out and submit our withdrawal form in our website www.e-shop.highendstudios.de electronically or any other unequivocal statement. By using this option, we will forward to you immediately (e.g. by e-mail) confirmation of the receipt of such a withdrawal. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Excluded from the right of withdrawal are the following business cases:

- Goods / orders that are produced according to customer specifications or clearly tailored to personal needs of the buyer.
- Modified, Used, Demo and Oddment merchandise.

- Goods which by their nature are not suitable for return, or they can rapidly deteriorate.

- Sale contracts on audio or video recordings or software if the delivered Data-carriers have been unsealed by the buyer.

- Service contracts, their execution order according to the consumer within 7 working days after the contract is started.

- Sales in which partial payments/installment, lease contracts and/or 'Cash on Delivery' are applied.

Effects of withdrawal

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the standard delivery way, which is offered by us) and must be repaid immediately at the latest within fourteen days from the date on which the notice is received by us about your cancellation of this contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract, or to pass. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods.

You need to pay for any diminished value of the goods, if the deterioration in value is due to ascertain the nature, characteristics and functioning of the goods dealing with them.

Withdrawal Form

Our withdrawal form as PDF document: DOWNLOAD
Our online withdrawal form: ONLINE-FORM

To open the downloadable PDF-files, you need an additional program such as the Adobe Acrobat Reader, which you can download online for free. The current version of the Adobe Acrobat Reader you can find here.

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