Payment & Shipping conditions

 
DELIVERY AND SHIPPING

The dispatch takes place within 1-4 working days after receive of payment. In rare cases, this period can be increased somewhat, depending on the availability of the products by the manufacturers.

Unless otherwise is indicated, the dispatch within Germany is free of charge for the purchaser (from a minimum order value of 250.00 EUR).

The beginning of the quoted delivery time assumes the timely and proper fulfillment of the obligations of the purchaser. The defense of breach of contract is reserved. Orders with different levels of availability of the goods are delivered only when all ordered items are available, unless a partial delivery has been agreed and confirmed in writing by us. However, High-End Studios reserves the right to make partial deliveries.

Delivery is made from the High-End Studios central warehouse, to the person designated by the purchaser's delivery address. For the transport, a suitable transportation company will be selected by High-End Studios, unless the buyer has instructed a transporter, appointed by him. This requires the written agreement and consent. Stated delivery dates are considered as information only under reservation of delivery provided High-End Studios procure third-party manufactured components.

If a delivery to the consignee is not possible, because the product does not fit through the front door or the staircase of the house or because the consignee cannot be found on the specified delivery address, although the delivery time has been given to the buyer in a reasonable time, the purchaser has to bear the costs of the unsuccessful delivery attempt. Should the acceptance of a delivery refused by the consignee, the purchaser has to bear any shipping costs, return postage (if applicable) and a processing fee plus the amount of € 50 burden.
 

PAYMENT TERMS

Unless otherwise is indicated, all prices of High-End Studios Online Shop (https://e-shop.highendstudios.de) include the statutory sales tax/VAT, at the currently applicable rate.

Payment of the purchase must be done by bank transfer to the Bank Account of High-End Studios, unless other way of payment is chosen by the purchaser. Unless otherwise is agreed, the full payment shall be done by the customer within 5 days, starting from the date of order. If within 7 days from the order, no payment or down payment has been made by the customer, High-End Studios reserves the right to cancel the order for lack of payment and automatically release the goods for other customers.

Contractually agreed partial payments to us are possible, under certain circumstances and only after a specific written agreement. In this case, the purchaser is obliged to publish his intention in advance and before the contract completion.



We want you to be able to pay with us as conveniently as possible and at the same time as securely as possible. The following payment methods meet these conditions. Here are some useful information ...

Bank Transfer / Payment in Advance
If you pay by Bank Transfer / Payment in Advance, you have no risk: You have your payment 100% insured. Additionally, you receive a 3% Discount on the order's total.

As soon as you have completed your order, you will receive an email with all payment information. At the same time, you receive our bank details with our Order Confirmation e-mail, directly after your order. You transfer the amount conveniently via online banking or any other conventional transfer form.

PayPal
With PayPal, the payment is already booked when the order is placed. In all cases this is not a problem, as we normally dispatch the ordered items within the delivery time specified by PayPal. Should this not be possible due to unexpected delays, we will contact you accordingly and, if you wish, refund your payment. If you want to avoid this from the outset, we recommend choosing a different payment method.

With PayPal, however, you have the option of using partial payments or credit cards, so it is up to you to choose the appropriate payment method.

Cash Payment
You can of course also pick up your order directly from us. You can then choose to pay in cash.

Note: To be able to choose 'Cash' payment for online Orders, you have to choose 'Self Pickup' as shipping method during Checkout.

Payment on Invoice
For our existing customers with multiple orders, we offer the option to pay on Invoice.
With 'Purchase upon Invoice' you have 14 days after the goods have been dispatched to easily and conveniently pay the outstanding amount by bank transfer.

Payment upon invoice can only be used by customers within Germany.