Conditions of Use

General Terms and Conditions

1. GENERAL
All supplies and services (including contract services) of 'High-End Studios', also within the context of the websites www.highendstudios.de and www.e-shop.highendstudios.de, are made solely on the basis of the terms and conditions (AGBs), which are in force at the time of the order, as amended. Unless expressly agreed in writing, any difference on terms and conditions of the contract is not applied.
These conditions also apply to all future transactions with the customer, if related with existing transactions (precautionary conditions should be attached in each case with the order confirmation).

2. CONTRACT

With a purchase in High-End Studios or the High-End Studios online e-shop, you expressly agree to the following terms and conditions. By becoming a customer of High-End Studios, a simple written form must be filled in, with all mandatory fields, in order to be able to handle the orders. These data are strictly confidential (see related topic: "Privacy Policy").
Purchasing as 'Guest' is also possible, but in this case you must complete again the same form each time you buy from our e-shop.
In any case and during the entire process, from placing the order until the delivery of the product(s) to your address, you will be informed step by step about the status of your order by e-mail.
The presentation of the products does not constitute a binding offer to the customers, but corresponds to a non-binding online price list. The product photos shown on www.highendstudios.de and www.e-shop.highendstudios.de have only symbol character. Any manufacturer links and product data are to serve further information for the website-visitors.
Any copy or reproduction of this material, without the written consent of the High-End Studios is against the law and causes all legal procedures by us.

3. PRICES AND PAYMENT TERMS
All prices of www.e-shop.highendstudios.de include the legal sales tax/VAT, at the applicable rate.
Payment of the purchase must be done by bank transfer to the Bank Account of High-End Studios, unless other way of payment is chosen by the purchaser. Unless otherwise is agreed, the full payment shall be done by the customer within 10 days, starting from the date of order. If within 10 days from the order, no payment or downpayment has been made by the customer, High-End Studios reserves the right to cancel the order for lack of payment and automatically release the goods for other customers.
Contractually agreed partial payments to us are possible, under certain circumstances and only after a specific written agreement. In this case, the purchaser is obliged to publish his intention in advance and before the contract completion.

4. OWNERSHIP
The ownership of the delivered goods remains on High-End Studios until the full payment of all claims from the contract. This also applies to all future deliveries, even if we do not always refer to this. We are entitled to repossess the goods if the buyer breaches the contract.
The purchaser is obliged, as long as the property has not yet passed to him, to treat the goods with care. In particular, he is obliged to insure the goods against theft, fire and water damage at replacement value. If maintenance and inspection works need to be performed, the purchaser shall execute at his own expenses. As long as the property has not been transferred, the purchaser must notify us immediately in writing in the case of seizure or other interventions by third parties. If the third party is unable to reimburse us for the judicial and extra-judicial costs of an action pursuant to § 771 ZPO, the purchaser shall be liable for any loss.


5. DELIVERY AND SHIPPING
The dispatch takes place within 1-4 days after receive of payment. In rare cases, this period can be increased somewhat, depending on the availability of the products by the manufacturers.
Unless otherwise is indicated, the dispatch within Germany is free of charge for the purchaser.
The beginning of the quoted delivery time assumes the timely and proper fulfillment of the obligations of the purchaser. The defense of breach of contract is reserved. Orders with different levels of availability of the goods are delivered only when all ordered items are available, unless a partial delivery has been agreed and confirmed in writing by us. However, High-End Studios reserves the right to make partial deliveries.
Delivery is made from the High-End Studios central warehouse, to the person designated by the purchaser's delivery address. For the transport, a suitable transportation company will be selected by High-End Studios, except the buyer has instructed a transporter, appointed by him. This requires the written agreement and consent. Stated delivery dates are considered as information only under reservation of delivery, provided High-End Studios procure third-party manufactured components.
If a delivery to the consignee is not possible, because the product does not fit through the front door or the staircase of the house or because the consignee can not be found on the specified delivery address, although the delivery time has been given to the buyer in a reasonable time, the purchaser has to bear the costs of the unsuccessful delivery attempt. Should the acceptance of a delivery refused by the consignee, the purchaser has to bear any shipping costs, return postage (if applicable) and a processing fee plus the amount of € 50 burden.

6. TRANSPORT DAMAGE
If the goods are shipped to the Purchaser's request, so go on with the shipment to consignee, at the latest when leaving the factory / warehouse, the risk of accidental loss or accidental deterioration of the goods lies to the purchaser. This applies regardless of whether the goods are shipped, the place of performance or who bears the freight costs.

To hedge any customer claims of damage, caused to the authorized of the order transportation company, externally visible damage(s) must be displayed immediately upon delivery by the consignee to the transporter. Not externally visible damage(s) must be reported within 3 working days of delivery in writing and including photo material High-End Studios, otherwise forfeit the right to assert claims for the transportation damage(s).

7. WARRANTY AND LIABILITY
Warranty rights of the purchaser assume that he has properly fulfilled his obligation according to § 377 HGB.
For new merchandise that has been supplied by us, the statutory warranty period is 24 months, unless otherwise is indicated. In a sale of used goods, the warranty period may be entirely ruled out, since no guarantee for used goods is mandatory, unless otherwise is indicated.
The warranty period begins with the delivery of the goods. During this period our liability is limited to repair or replace the defective item(s). If subsequent performance fails, the buyer may, without prejudice to any claims for damages, withdraw from the contract or reduce the remuneration.
The warranty does not include minor deviations from the agreed quality, minor impairment of usefulness, natural wear and tear, damage(s) caused to the transport, faulty or negligent handling, excessive strain, unsuitable equipment, defective construction work, unsuitable building and particular external influences, which are not assumed under the contract. Improper repair or modification made by the purchaser or third parties, as there are no warranty claims for this, therefore, they are not included in the official warranty.

The compensation for damages, consequential damages or loss of profits and losses due to faulty goods, non or late delivery, incorrect use or use outside the specifications of the manufacturer, is excluded.

With modification, remodeling, renovation or alteration to the device, as well as to the original packaging, any claim under warranty and the right to return expires.
Claims of the purchaser for the purpose of supplementary performance, in particular transport, travel, labor and material costs are excluded, because the delivered goods are subsequently transported to a place other than the premises of the customer, unless the transfer is in accordance with the intended use.

8. WITHDRAWAL - RETURNS POLICY
[Important Notice: If this text is in confrontation somehow with the relative text in German, then the text in German is in force.]

Withdrawal 
You have the right to cancel this contract within fourteen days without giving any reason.
 The withdrawal period is fourteen days from the date on which the goods are delivered, to you or to a representative or third party of you who is not the carrier. To exercise your right of cancellation, you must contact us (High-End Studios, Lettigkautweg 9, 60599, Frankfurt, e-mail: support@highendstudios.de, Tel: 069 739 146 95, Fax: 069 739 146 97) and inform us by means of a clear statement (e.g. consigned by post mail, fax or email) of your decision to withdraw from this contract. You can use our withdrawal form, which is not mandatory, however. You can fill out and submit our withdrawal form in our website www.e-shop.highendstudios.de electronically or any other unequivocal statement. By using this option, we will forward to you immediately (e.g. by e-mail) confirmation of the receipt of such a withdrawal. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Excluded from the right of withdrawal are the following business cases:
- Goods / orders that are produced according to customer specifications or clearly tailored to personal needs of the buyer, and/or modified, used/demo/oddment merchandise.
- Goods which by their nature are not suitable for return, or they can rapidly deteriorate.
- Sale contracts on audio or video recordings or software if the delivered Data-carriers have been unsealed by the buyer.
- Service contracts, their execution order according to the consumer within 7 working days after the contract is started.
- Sales in which partial payments/installment, lease contracts and/or 'Cash on Delivery' are applied.
 

Effects of withdrawal 
If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the standard delivery way, which is offered by us) and must be repaid immediately at the latest within fourteen days from the date on which the notice is received by us about your cancellation of this contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract, or to pass. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. You need to pay for any diminished value of the goods, if the deterioration in value is due to ascertain the nature, characteristics and functioning of the goods dealing with them. 

9. DATA PROTECTION AND PRIVACY POLICY
About our Data Protection and Privacy Policy and in compliance with the European General Data Protection Regulation ("GDPR"), please refer to our specific Link here.

10. MISCELLANEOUS
This Agreement and the legal relations of the parties are subject to the laws of the Federal Republic of Germany under exclusion of the UN Sales Convention (CISG). All agreements made ​​between the parties in performance of this contract shall be in writing in this contract. If any provision of this agreement be or become invalid or contain a gap, the other provisions shall remain unaffected. The parties undertake the responsibility to replace the invalid provision with a legally valid provision which most closely approximates the economic purpose of the invalid provision, and fills this gap.
Place of performance and exclusive place of jursidiction for all disputes arising from this contract is Frankfurt am Main - Germany.