- You do not have any products in your shopping cart yet.
Terms & Conditions
General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (GTC) apply to all contracts for the delivery of goods and the provision of services between High-End Studios (Own.: Theodoros Betsos) and:
- Consumers (§ 13 BGB) who purchase via the websites "www.highendstudios.de" and "e-shop.highendstudios.de" (B2C), as well as
- Entrepreneurs (business customers) (§ 14 BGB) who use these websites for business purposes (B2B).
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but is an invitation to submit an order.
By submitting an order, the customer makes a binding offer. The contract is concluded only when we accept the order by sending an order confirmation via email or dispatches the goods.
Order processing is carried out electronically. The customer will be informed of the status of his/her order via email.
3. Prices and Payment Terms
All prices are inclusive of statutory VAT (EU VAT) and, where applicable, plus shipping costs.
The payment is made by bank transfer or via the payment methods offered in the online shop. Unless otherwise agreed, the purchase price is due within 7 days of the order date for consumers. If payment is not received within 7 days, we are entitled to withdraw from the contract.
Different payment terms may be agreed individually with business customers.
4. Delivery and Shipping
Shipment takes place within 1–5 business days after receipt of payment, unless otherwise indicated for the product. Please note that for orders paid in advance, delivery will only take place after the full amount has been credited to our account, unless otherwise agreed. Items are reserved for a maximum period of up to one week in the case of payment in advance.
The delivery time will be extended appropriately in the event of strikes, lockouts, and other circumstances beyond our control, particularly in cases of force majeure. The start and end of such impediments will be communicated to the buyer without delay.
For deliveries outside Germany, additional costs may arise upon import into a third country (customs duties, possible customs fees, and import VAT). These additional costs are to be borne by the customer.
Shipping within Germany is free of charge (from a minimum order value of 250.00 EUR), unless otherwise agreed.
We reserve the right, in cases where we ourselves are not supplied, to withdraw from the contract if we are not responsible for such non-supply. In this case, we will inform you immediately about the unavailability, and any advance payment already made – regardless of the payment method chosen – will be refunded immediately.
5. Transfer of Risk
For consumers, the risk of accidental loss or accidental deterioration of the goods passes to the customer only upon delivery (Section 475 (2) of the German Civil Code – BGB).
For entrepreneurs, the risk passes to the customer upon handover of the goods to the carrier or forwarding agent.
6. Retention of Ownership
The goods remain our property until full payment has been made. For business customers, title to the goods remains with us until all outstanding payments from the ongoing business relationship have been settled in full.
7. Warranty (Liability for Defects)
The statutory warranty period is 24 months. For used goods, the warranty period is one year from delivery, unless otherwise specified.
You can contact us at any time using the contact methods provided. We will do our best to review your request as quickly as possible. However, please allow us some time, as warranty claims often require involving the manufacturer. When submitting a complaint, please help us by describing the problem as precisely as possible.
For entrepreneurs, warranty claims are limited to provable existing defects and must be reported in writing immediately upon discovery.
8. Withdrawal
Important Notice: In the event of any discrepancy between this English version and the German version of these Terms and Conditions, the German version shall prevail.
8.1 Withdrawal Right for Delivery of Goods
You have the right to withdraw from this contract within fourteen days without giving any reason (§ 355 BGB).
The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us (High-End Studios, Lettigkautweg 9, 60599 Frankfurt, Germany, Email: support@highendstudios.de, Tel.: +49 69 73914695) of your decision to withdraw from this contract by means of a clear statement (e.g. letter sent by post or email). You may use the attached sample Withdrawal Form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.
Entrepreneurs are not entitled to a right of withdrawal.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notification of your withdrawal. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; in no case will you be charged fees for this refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs earlier.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the day on which you inform us of your withdrawal. You are responsible for returning the goods in their original packaging, with all accessories included, and without any signs of use. The deadline is met if you send the goods before the period of fourteen days expires. You bear the direct costs of returning the goods.
You are only responsible for any loss in value of the goods if this loss is due to handling the goods in a way that was not necessary to check the quality, characteristics, and functioning of the goods. Goods must be returned in a condition that allows resale, except for inspection of quality, characteristics, and functioning.
8.2 Withdrawal Right for Services
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (High-End Studios, Lettigkautweg 9, 60599 Frankfurt, Germany, Email: support@highendstudios.de, Tel.: +49 69 73914695) of your decision to withdraw from this contract by means of a clear statement (e.g. letter sent by post or email). You may use the attached model Withdrawal Form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of your withdrawal from this contract, compared to the total scope of the services stipulated in the contract.
8.3 Exceptions to the Right of Withdrawal
There are statutory exceptions to the right of withdrawal (§ 312g BGB), and we reserve the right to invoke the following provisions:
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal may expire prematurely for goods that, after delivery, have been inseparably mixed with other goods due to their nature. The right of withdrawal does not apply to audio or video recordings, or computer software, supplied in sealed packaging if the seal has been removed after delivery. Furthermore, the right of withdrawal may expire prematurely for contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal also expires in the case of a contract for the provision of services if the entrepreneur has fully performed the service and only started performing the service after the consumer gave his express consent and simultaneously confirmed his knowledge that he would lose his right of withdrawal upon full performance of the contract by the entrepreneur.
9. Data Protection
The processing of personal data is carried out in accordance with the GDPR. Our data protection practices comply with legal requirements. Details regarding the collection and use of your personal data can be found in our Data Protection Policy, which also includes information on the practices of third-party platforms.
10. Final Provisions
All legal transactions or other legal relationships with us are governed by the law of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements, even after adoption into German law, do not apply. This choice of law ensures that consumers with habitual residence in an EU country or Switzerland are not deprived of the protection granted to them under mandatory provisions of the law of that country.
In business transactions with merchants and legal entities under public law, our place of business is agreed as the place of jurisdiction for all disputes concerning these General Terms and Conditions and individual contracts concluded under them, including bills of exchange and cheque actions. In this case, we are also entitled to sue at the customer’s place of business. Any exclusive place of jurisdiction remains unaffected by the above provision.
Should any provision be invalid, the remainder of the contract remains valid.