Right of Withdrawal

Right of Withdrawal 

WITHDRAWAL - RETURNS POLICY

Right of Withdrawal
Important Notice: In the event of any discrepancy between this English version and the German version of these Terms and Conditions, the German version shall prevail.

Withdrawal Right for Delivery of Goods
You have the right to withdraw from this contract within fourteen days without giving any reason (§ 355 BGB). The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us (High-End Studios, Lettigkautweg 9, 60599 Frankfurt, Germany, Email: support@highendstudios.de, Tel.: +49 69 73914695) of your decision to withdraw from this contract by means of a clear statement (e.g. letter sent by post or email). You may use the attached sample Withdrawal Form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.
Entrepreneurs are not entitled to a right of withdrawal.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notification of your withdrawal. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; in no case will you be charged fees for this refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs earlier.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the day on which you inform us of your withdrawal. You are responsible for returning the goods in their original packaging, with all accessories included, and without any signs of use. The deadline is met if you send the goods before the period of fourteen days expires. You bear the direct costs of returning the goods.
You are only responsible for any loss in value of the goods if this loss is due to handling the goods in a way that was not necessary to check the quality, characteristics, and functioning of the goods. Goods must be returned in a condition that allows resale, except for inspection of quality, characteristics, and functioning.


Withdrawal Right for Services
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (High-End Studios, Lettigkautweg 9, 60599 Frankfurt, Germany, Email: support@highendstudios.de, Tel.: +49 69 73914695) of your decision to withdraw from this contract by means of a clear statement (e.g. letter sent by post or email). You may use the attached model Withdrawal Form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you notify us of your withdrawal from this contract, compared to the total scope of the services stipulated in the contract.


Exceptions to the Right of Withdrawal
There are statutory exceptions to the right of withdrawal (§ 312g BGB), and we reserve the right to invoke the following provisions:
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal may expire prematurely for goods that, after delivery, have been inseparably mixed with other goods due to their nature. The right of withdrawal does not apply to audio or video recordings, or computer software, supplied in sealed packaging if the seal has been removed after delivery. Furthermore, the right of withdrawal may expire prematurely for contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal also expires in the case of a contract for the provision of services if the entrepreneur has fully performed the service and only started performing the service after the consumer gave his express consent and simultaneously confirmed his knowledge that he would lose his right of withdrawal upon full performance of the contract by the entrepreneur.

Withdrawal Form